Terms of Service

Terms of Service

The User Agreement (the "Agreement") on this page includes terms, notices, and conditions ("Terms and Conditions") that govern the use of the website https://www.KitSuperStore.com/ (the "Web Site") and associated materials.

Terms and Conditions

Definitions

Materials. The "Materials" include the contents of the Web Site such as, but not limited to, text, hypertext markup language (HTML) script, software, logic, ideas, programs, source code, executable code, graphics, images, audio (e.g., .wav), video clips, photographs, digital picture files (e.g., .jpeg, .jpg, .gif), illustrations, multimedia materials, and other materials, whether accessible free of charge or for a fee.

Software. Software that is now, or may become, available for downloading from the Web Site, but does not include software that is accessible or downloadable by way of third party linked web sites.

Other Definitions. Definitions of other terms are as provided for herein.

Access to the Web Site
KitSuperStore retains the right and sole discretion to regulate, to the extent it deems desirable, access to all portions of the Web Site including, but not limited to, the Materials, the Web Site, the Software, and to suspend the operation of the Web Site or any portion thereof, at any time and without notice to User.

Use of the Web Site
Interference with Web Site Functionality. User agrees not to compromise, or attempt to compromise in any way, the operation or accessibility of the Web Site or the integrity of the Materials or Software, or systems, programming, practices, and procedures relating thereto, through any means, software, device, or routine including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means expressly or impliedly prohibited by, or inconsistent with, any provision of this Agreement.

Misrepresentation of User or Others. User agrees not to use any trademarks, service marks, names, logos, or other identifiers of the Web Site, KitSuperStore, or KitSuperStore's employees, licensors, independent contractors, providers and affiliates, or business partners, including, but not limited to, KITSUPERSTORE or other marks of KitSuperStore without the prior written permission of KitSuperStore and/or any relevant affiliate(s). In addition, User shall not use KitSuperStore or any affiliate's trademarks or service marks:
1. in, as, or as part of, User's own trademarks or service marks or those trademarks or service marks of any third parties;
2. to identify products or services not originating with or provided by KitSuperStore and the Web Site;
3. in a manner likely to cause confusion; or
4. in a manner that implies in any way that KitSuperStore or KitSuperStore affiliates sponsor, endorse, or are otherwise associated with, User's own activities, products and services or the activities, products, and services of third parties.
5. Other. Other terms and conditions regarding the use of the Web Site, Materials and Software are as enumerated elsewhere herein.

Intellectual Property

All Rights Reserved
Reservation of Rights. All rights not expressly granted by KitSuperStore are hereby reserved.

Ownership. KitSuperStore hereby owns and retains any and all intellectual property rights, title, and interest in and to the Web Site, Materials, Software, (as that term is defined herein) and all software, systems, programming, practices, and procedures regarding the Web Site, Materials and Software, with the exception of any materials that may be in the public domain, or are owned by the government or third parties, wherein such intellectual property rights, title, and interest include, but are not limited to, those rights provided for under patent, trademark, trade dress, and trade secret laws. KitSuperStore likewise owns and retains the sole and exclusive discretion to license, sell, and/or distribute the Materials, Software, Web Site, and all software, systems, programming, practices, and procedures relating to the Materials, Software and Web Site. User does not acquire any ownership rights of any kind in the Materials, Web Site, or Software by downloading, accessing, or using the Materials, Web Site or Software.

No Derivative Works. User may not modify or create derivative works from the Materials, Software or the Web Site. User acknowledges and agrees that, notwithstanding the immediately preceding sentence, all intellectual property right, title and interest in and to any such derivative works is the sole and exclusive property of KitSuperStore.

Prohibited Uses. User may not participate in the transfer or sale of, post on the World Wide Web or other computer network or bulletin board, reproduce, publicly display or present, perform, distribute, or otherwise use or exploit, or cause in any way the use or exploitation of, the Materials, Web Site, or Software, either in whole or in part, for any public or commercial purpose. USER IS SPECIFICALLY PROHIBITED FROM ENGAGING IN, FACILITATING, OR DIRECTING ANY OF THE FOREGOING ACTIVITIES IN CONJUNCTION WITH ANY SEMINARS, WORKSHOPS, CLINICS, COLLOQUIA, SYMPOSIA, LECTURES, PRESENTATIONS, AND THE LIKE WITHOUT THE PRIOR WRITTEN CONSENT.

Marking. Except as may be provided herein, the Materials, Web Site, and Software are protected under United States and foreign copyright laws. Unauthorized use of the Materials, Web Site, and Software may violate such copyright laws, as well as trademark, and other laws. Therefore, any authorized copy User makes of the Materials, Web Site, or Software, including copying for purposes of fair use, shall retain all copyright, trademark, and other proprietary notices contained in the original Materials. Such copyright notice should read: KitSuperStore All rights reserved.

License
Limited License. The Parties agree and acknowledge that this Agreement grants to User only a limited license to use the Materials, Web Site, and Software, the aforementioned limited license being subject to the terms and conditions enumerated elsewhere herein. No transfer, assignment, or grant to User of ownership or other rights of any kind is made hereby.

Scope of the License. KitSuperStore hereby authorizes User to view, download, and retain a single copy of the Materials contained on the Web Site, and the Software, solely for the personal, noncommercial, and informational use of the User. Special rules may apply to the use of certain other items or materials that are provided on, or made accessible by way of, the Web Site. These special rules, if any, are presented on the Web Site in the form of notices detailing the legal constraints on the User's use of the Web Site, the materials, such as software, and other items (the "Legal Notice"), and are made a part hereof and incorporated into this Agreement by this reference.

User Communications
Communications with or through the Web Site. As contemplated herein, "communications" include text, information, graphics, documents, video, audio, and the like transmitted by electronic mail, posted to the Web Site, or transmitted or made available by way of the Web Site.

Confidentiality of Communications.
Communications Presumptively Non-Confidential. Except as otherwise noted herein or elsewhere on the Web Site, all User communications will be considered by KitSuperStore to be non-confidential, wherein such communications may be transmitted in a variety of ways including, but not limited to, electronic mail, and by way of forms provided on the Web Site. User understands and acknowledges that User has no expectation of privacy in any such communications, and that no confidential, fiduciary, contractually-implied or other relationship is created or implied between KitSuperStore and User by reason of such User communications.

Exceptions to Presumption of Non-Confidentiality. If a particular web page of this Web Site permits the transmission of communications that KitSuperStore intends to treat as confidential, that fact will be stated in a Legal Notice presented on such web page.

License to Communications. By communicating with or through the Web Site, User automatically grants KitSuperStore a royalty-free, perpetual, irrevocable, nonexclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, exploit, and display any and all communications, whether transmitted to or through the Web Site, alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

Content and Nature of Communications. User shall not engage in any of the following activities, nor cause or assist other persons or entities to do so:
post material whose use is protected by copyright laws, unless User is the copyright owner of such material;

1. post material that reveals confidential information, including, but not limited to, trade secrets, belonging to other entities or parties;
2. post material that infringes the intellectual property rights of others or the privacy or publicity rights of others;
3. post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or that may be embarrassing to another user or any other person or entity;
4. post sexually-explicit images, video, or text;
5. post advertisements or solicitations of business;
6. post chain letters or pyramid schemes; or
7. transmit communications intended to create a false impression as to User's identity or affiliation.

Screening and Monitoring of Communications. KitSuperStore does not screen User communications, nor is KitSuperStore responsible in any way for screening or monitoring any material posted or transmitted by Users. KitSuperStore may, in its sole discretion, screen and monitor User communications.

KitSuperStore Discretion to Remove Communications. KitSuperStore reserves the right, in its sole discretion, to at all times to edit, disclose, or refuse to post, request removal of, or remove, any materials or other communications, regardless of source, which KitSuperStore deems abusive, illegal, objectionable, or disruptive in any way. However, KitSuperStore assumes no liability or responsibility to User stemming from the exercise of such discretion.

No Warranty as to Content of Communications. KitSuperStore cannot, and does not, warrant or guarantee in any way, the truthfulness, accuracy, or reliability of any communications posted by another User nor does KitSuperStore endorse any opinions expressed by any other User. User acknowledges that any reliance on material contained in communications posted by other users will be solely at User's own risk.

Consequences of use of Communications. User is solely responsible for any and all direct and/or indirect consequences and damages, whether foreseeable or otherwise, arising in connection with the transmission of User communications and/or the use of communications posted or transmitted by others.

Links to Third Party Materials
No Endorsement by KitSuperStore. The Web Site may contain links to third party web sites, web pages, and other materials. These links are provided solely as a convenience to User and in no way constitute an endorsement by KitSuperStore as to any aspect of the contents on, or available through, such third-party Web Sites. The inclusion of such links does not imply that KitSuperStore or its affiliates sponsor or are affiliated with or are legally authorized to use any trademark, service mark, trade name, logo or copyright symbol displayed in or accessible through such links, or that such linked web sites are authorized to use any trademark, service mark, trade name, logo or copyright symbol owned by KitSuperStore or by any of KitSuperStore's affiliates.

No Warranty as to Content. KitSuperStore has no control over, and is not responsible in any way for, the content of linked third-party web sites and accordingly makes no representations, warranties or guarantees regarding any aspect, including content or accuracy, of materials on, or available through, such third party web sites. If User decides to access linked third-party web sites, User does so at User's own risk. Any concerns that User may have regarding such links should be directed to the administrator or webmaster of the web page(s) and/or web sites associated therewith.

Software License
All Software provided, if any, is protected by United States copyright laws, and may be protected by other local, state, and federal laws, statutes, and regulations as well. Software use is governed by the terms of the software license agreement or the designated Legal Notice that accompanies the Software ("Software License Agreement"). By downloading such Software, You agree unconditionally to be bound by all the terms of the Software License Agreement as well as the Terms and Conditions of this Agreement. In the event of a conflict between the terms of this Agreement, the Software License Agreement, and the Legal Notice, the terms and provisions of the Software License Agreement shall control.

Modifications to the Materials, Web Site, and Software
KitSuperStore retains the right and sole discretion to modify the Web Site or any portion thereof, including, but not limited to, this Agreement, the Materials, the Web Site, and the Software. Such modification shall be effective immediately upon posting to the Web Site or distribution via electronic mail or conventional mail and may be effectuated by KitSuperStore at any time without notice or liability to User. User's continued use of the Web Site, Software, Materials, or following notice of any such modification shall be conclusively deemed an unconditional acceptance of the entirety of such modification. In the event User disagrees with, or does not wish to accept, any such modification, User's sole remedies are to discontinue use of the Web Site, Materials and Software.

KitSuperStore's Liability
KitSuperStore's aggregate liability to User for any and all claims arising from the use of the Materials, the Web Site, and Software, is limited to any fee paid by User (if any).

Warranties and Disclaimers
Accuracy, Reliability, Completeness. User understands and acknowledges that the Web Site, Software, and Materials may include errors and omissions, and that KitSuperStore makes NO representation, warrantee, or guarantee of any kind as to the accuracy, reliability, completeness, or timeliness of the Materials, the Software, or the Web Site, functions made accessible by or accessed through the Web Site, products or services made available on or through any third party linked web sites, or any materials posted on or transmitted through the Web Site by third parties.

1. Pricing Errors. KitSuperStore reserves the right to cancel any order sold at an incorrect price which would result in a loss. KitSuperStore reserves the right to refuse service to anyone.
2. Error-Free Operation. KitSuperStore does NOT warrant that the operation of the Web Site, Software or Materials will be uninterrupted or error-free. Nor does KitSuperStore warrant that any defects in the Web Site, Software or Materials will be corrected, or that the Web Site, Software or Materials are free from computer viruses, infections, worms, time bombs, trojan horses, or other destructive or disruptive code, routines or programs.
3. Results Obtained from the Web Site, Materials, and Software. User understands and acknowledges that KitSuperStore makes NO warrantee or guarantee, express or implied, that User will be financially successful or attain any financial goal or achieve any particular income level by using the Materials or the Web Site. Accordingly, User further understands and acknowledges that User uses the Web Site and the Materials at User's own risk and that User, alone, is responsible for the results obtained through such use.
4. Damages Resulting from Use of the Web Site, Materials, and Software. In NO event, shall KitSuperStore be liable for any direct, indirect, incidental or consequential damages, lost profits, or business interruption resulting from lost data, or the use or inability to use the Web Site, Materials, Materials, Software, functions made accessible by or accessed through the Web Site, products or services made available on or through any third party linked web sites, or any materials posted on or transmitted through the Web Site by third parties.
5. This website does not guarantee to meet all needs by its users for all disabilities. While we try our best to provide access to accommodate all our users there may arise a time where a user cannot use materials on a web page with provided readers. Should this scenario arise, customer is required by these terms to call us at our toll free number for assistance. KitSuperStore will not be liable for any damages arising from user incompatibilities and shall provide reasonable materials for use. Our agents are here to assist users in use of the website at 888-609-5487.
6. User Representation. User hereby represents and warrants to KitSuperStore that User is at least eighteen (18) years old and that User possesses the legal capacity to enter into this Agreement and to adhere to the terms of this Agreement.

Indemnity
User agrees to defend, indemnify, and hold harmless KitSuperStore, KitSuperStore's affiliates, and KitSuperStore and KitSuperStore's affiliates' officers, directors, employees and agents, from and against any claims, actions or demands, including, but not limited to, reasonable legal and accounting fees, arising or resulting from User's use of the Materials, Software, Web Site, User's breach of this Agreement, or any actual or alleged act or omission of KitSuperStore or its employers or agents regarding: any data or information transmitted by or through the Web Site; any matter for which the Web Site has served as a transmitter of data or information of any kind; any breach of this Agreement by KitSuperStore; or, KitSuperStore's violation of any law or the rights of a third party.

Foreign Export of the Materials and software
Compliance with Foreign Laws and Regulations. This Web Site is based in the United States of America. However, access to, and/or use of, the Materials and Software may be prohibited in certain countries. Accordingly, KitSuperStore makes no claim or representation that the Materials or Software may be legally downloaded or used outside of the United States. If User accesses the Web Site from outside the United States, User does so at User's own risk and User is responsible for compliance with the laws of any and all jurisdiction(s) wherein such downloading and/or use occurred.

Export Controls. The United States government controls the export of products and information. User agrees to comply with any and all applicable restrictions and not to export or re-export the Materials or Software to such countries or persons as may be restricted by applicable export control laws. By downloading the Materials and/or Software, User represents and warrants that User is not in a country where such export is prohibited or is a person or Entity to which such export is prohibited. User is responsible for compliance with the laws of User's local jurisdiction regarding the import, export, or re-export of the Materials.

Termination of the Agreement
No Cause or Notice Required. In its sole discretion, KitSuperStore may terminate User's access to the Web Site, Materials, or Software, if, in KitSuperStore's judgment, continuation of such access would in any way be inconsistent with the purposes or terms of this Agreement, and/or with the operation and/or functioning of the Web Site, Software, or Materials or software, systems, programming, practices, and procedures relating thereto. Notwithstanding anything to the contrary in this Agreement, KitSuperStore is not required to give any notice prior to such termination.

Breach. In the event that User breaches this Agreement, User's permission to use the Materials, Web Site, and Software is automatically terminated, and User shall immediately destroy any and all copies, however such may be embodied, that User has made of the Materials and Software.

Fraud. Without limiting the availability of any other remedies available to KitSuperStore, KitSuperStore may suspend or terminate User's access to the Materials, Web Site, and Software, if User is found, by conviction, settlement, insurance or escrow investigation, or otherwise, to have engaged in fraudulent activity in connection with the Web Site, Materials, or Software, or software, systems, programming, practices, and procedures relating thereto.

Failure to Pay Amounts Due and Owing. If User fails for any reason to pay, when due, any amount due and owing by User to KitSuperStore, then KitSuperStore, in its sole discretion, may immediately and without notice to User, suspend or terminate User's access to the Materials, Web Site, and Software. Such action(s) by KitSuperStore may remain in effect, at KitSuperStore's discretion, until User pays all amounts owed to KitSuperStore pursuant to the terms of this Agreement. The foregoing is not intended to limit or foreclose, in any way, any other right or remedy KitSuperStore may have at law or in equity. We aggressively defend against charge backs and allow collections agencies to collect on our behalf. A $25 fee will be accessed, for any erroneous challenge to a legitimate credit card charge, which results in a charge back fee to KitSuperStore.com.

Miscellaneous
Waiver. A waiver by either party of a breach of any term or condition of this Agreement shall not constitute a waiver of any further breach of a term or condition of this Agreement and no waiver shall be effective unless in writing signed by the party.

Entire Agreement. This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements and negotiations that relate to the subject matter of this Agreement, whether oral or written, between the parties, except as expressly provided in a particular Legal Notice, Software License Agreement, or other material on a particular Web page of the Web Site. User acknowledges that no promise, representation, warranty, or covenant not included in this Agreement has been or is relied upon. User has relied upon User's own examination of the full Agreement and the provisions thereof, and the warranties, representations, and covenants expressly contained in the Agreement itself.

Applicable Law. This Agreement shall be construed in accordance with and its performance shall be governed by the laws of the State of Missouri, notwithstanding the choice of law rules of such State. The courts of Missouri shall have exclusive jurisdiction to determine all claims, disputes, actions, or suits that may arise hereunder and the parties expressly consent to such exclusive jurisdiction and venue before the proper authority in Missouri.

Severability. If any one or more provisions of this Agreement shall be found to be illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

Singular and Plural Words, and Gender. Words in the singular shall include the plural and words in the plural shall include the singular. Words in any gender shall include the other gender.

Costs and Fees Upon Default. If either party defaults in the performance of its obligations under this Agreement, then the defaulting party agrees to pay reasonable costs and attorneys' fees to enforce this Agreement.

Assignment. This Agreement shall be binding upon and shall inure to the benefit of the heirs and personal representatives and/or the successors and assigns of the parties. Notwithstanding the immediately preceding sentence, User agrees not to assign, transfer or sublicense any portion of User's rights, duties, or obligations under this Agreement, and any such assignment, transfer, or license shall be void ab initio. However, KitSuperStore shall have the right to assign this Agreement in whole or in part without the prior written consent of User. Finally, either party may assign this Agreement without the consent of the other where substantially all of such party's assets are acquired through merger, acquisition or other business combination.

Shipping and Returns

Shipping Time - FREE Nationwide Shipping!
We pride ourselves in being one of the fastest to ship in the industry. If you order a small parcel item our normal delivery times are just 3-5 business days. If you order one of our larger items that ships freight carrier you will get your item delivered to your home in just 5-10 business days! We specialize in freight and this is very fast in comparison to our competitors. Shipping times may vary depending on where you live in relation to the warehouse used and might be longer or shorter than our general quoted time frame. If shipping time is important for you we recommend asking us for a quote prior to ordering. Please allow 2-4 weeks shipping time on custom made items. Please allow 2-4 weeks handling time on custom built VersaTube buildings. EZ-Fit and Handy Home sheds are usually delivered within our 5-10 business days but can take up to 15 business days in some areas. KitSuperStore.com does not guarantee any shipping time for any reason.
*Shipping only available within the mainland contiguous United States. Shipping unavailable to AK, HI and any US territories or islands located off the mainland.

Shipping Cost
Whether you are buying a very small item or a huge item weighing thousands of pounds, ALL of our products are Shipped absolutely FREE to anywhere in the mainland contiguous USA. *Excludes AK, HI and any US territories or islands located off the mainland.    

Sales Tax
There are No Sales Tax charges in many states! *excludes AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MA, MI, MN, MO, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA and WI.

Large Item Delivery
Some of our storage buildings are very large and too heavy to ship via package carriers. Contracted freight companies deliver these structures. These companies will call the consumer when merchandise arrives at their terminal to set up a delivery time that is convenient for you (*some carriers no longer provide appointment service and you can call them to schedule delivery). These companies provide tailgate delivery. Upon delivery the driver is only required to take products to the curb, your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, uncrating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. KitSuperStore.com is not responsible for any restrictions due to geographic location, inaccessible roads (dirt, gravel, dead ends, single lane, low hanging wires etc.), local covenants, neighborhood association laws or any other restrictions that would prevent the delivery of your shipment. If you have any delivery restrictions that would prevent a large truck from accessing delivery to the curb of your property please contact us prior to ordering. KitSuperStore.com will not be responsible for any shipping costs incurred for undeliverable merchandise for any reason and these costs will be deducted from the customer refund. KitSuperStore.com will not be responsible for any costs incurred for special delivery fees to deliver to an inaccessible area that requires special needs. Additional delivery fees for special needs will be the responsibility of the customer to pay for added services. If a change of address is needed after the order has shipped the carrier will charge a fee for this service called a reconsignment fee. All reconsignment service fees will be the responsibility of the customer.

Damaged Merchandise
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If merchandise has shipping damage at time of delivery, consumer should indicate "damaged" on the paperwork, refuse the delivery, then contact us giving a detailed description of the damages. We will have new items sent to replace damages found right away. Shipping damages must be reported within 48 hours to qualify. If other damages are found during assembly please contact us and we will send you replacements free of charge for up to 30 days after the order date! Duramax products only qualify for parts replacements for 15 days after delivery. Please inspect your product for concealed damages before this time expires to qualify. Note: Do Not refuse delivery on damages of Gorilla brand products. Their policy is to accept the delivery and send replacements.

Return Policy
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees.

Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. Photos of the unopened boxes are required before we can approve a return RMA. We will refund the product price minus restocking fees. Inbound and outbound shipping costs will not be refunded once the order has shipped out. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.

If the item(s) have been used or tested in any way, it cannot be returned unless it is in a re-sellable condition and within 30 days from the date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. All returns will incur a restocking charge of 25% of the item(s) price. This fee is 35% for Handy Home Products. If items have been assembled, damaged or used this charge may increase. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded once the order ships. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Redelivery fees will apply. Once an order has left the warehouse for shipment all costs incurred by KitSuperStore.com to facilitate the order including inbound and outbound shipping costs as well as a restocking fee due to the warehouse will be deducted from the customer refund for all cancellations. Note: there are no returns accepted on any Little Cottage Company or Leisure Season brand products due to shipping costs. Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees, lost parts, claims or damages caused therein for any reason.

To initiate a return you must obtain a return authorization first. Please use the contact us link to send us all your order information and reason for return. All returns are handled via email to ensure proper communication and documentation. We will process your request and email you return instructions within 24 hrs. A $25 service fee will be accessed, for any erroneous challenge to a legitimate credit card charge which results in a charge back fee to us; the fee to us $25. Please work directly with us to avoid unnecessary charge back fees.

Replacement Parts
KitSuperStore.com will not accept full returns on any products due to missing, defective or damaged parts. If during assembly you find that there are parts which are missing, defective or damaged, you will be provided with replacement parts at no additional cost for up to 30 days after the order date of qualifying brands. Pictures may be required to qualify. Duramax products only qualify for parts replacements for 15 days after delivery. Please inspect your product for concealed damages before this time expires to qualify. Any items purchased locally must be approved prior to purchase to qualify for reimbursement.

Custom Made - Special Order Items
Please note we cannot accept returns on custom made, special-order items that would not be resellable to another customer. Kush and EZ-Fit brands are custom built to order and will incur a 20% restocking / cancellation fee if cancellation request is received after 24 hours of ordering.

NOTE: Please make sure you have obtained any necessary permits prior to ordering. If the customer is required to obtain a permit for their area to use any of our products the customer is responsible for obtaining this permit prior to making their purchase. KitSuperStore.com will not be responsible for any permitting not approved. Check your local subdivision or living area rules and regulations prior to making your purchase. If the customer is not able to obtain a permit or not allowed to construct their product in their area for any reason after ordering they will be responsible for inbound and outbound shipping freight charges as well as any restocking fees.